How far to push back against Sky Miles earning?
Here's the short story. I booked a flight (YYZ-ATL-NRT-MNL-NRT-JFK-ATL) that seemed too good to be true but I took my chances. At check-out, Delta.com said I'd get 65,868 redeemable miles and 18,495 MQMs. Well, when it came time to posting I received my 18,495 MQMs but only 6,600 redeemable miles. I wrote Delta and complained, they responded saying the "mileage calculator is not guaranteed it is an estimate."
What should I do? I have screenshots.