Originally Posted by
vasantn
I am unclear as to what calling the EXP Desk would accomplish. They are reservations agents; not the Internal Affairs department.
(Incidentally, I've never had any kind of problem at SFO.)
The suggestion to call the EXP was in reference to confirming that his EXP status was showing up properly in his reservations, as the lack of assumed benefits suggested it might be a problem with his status showing up correctly. It wasn't suggested that the EXP desk should handle his complaint about the personnel issue.