All,

A quick update. Called National Customer Service on 11/29/15 and asked for both the local manager and regional manger to call. No call to date. Called on 12/01/15 (late in the eve) and explained that I still haven't recieved a call from either and the rep was pretty nice and agreeded that they should of called by now.

Anyway. For the people who have responded to the thread, please note, I'm not trying to get an upgrade, I'm just asking for somthing in the same class as reserved and that they have on the lot. Yes, maybe the contract terms say they just have to provide a car in the class booked or maybe even just a car (reguardless of class). But for customer satasifaction, can't they give me somthing they have? If I had a car in the same class, I'd give it to the customer who came first. I never have an issue, except at this one paticular location. Every other location is very cool and asks what I want, even if they aren't an asile location. This location seems to just be sticking it to me, just becasue they know I like/want a paticular car. I hate to say that, but it's what I as the customer am precieveing.

Also, I am booking a PCAR (PRENIUM CAR), when booking. It's only 2 more a day than a full size.