Originally Posted by
scnzzz
Strange. I'm SFO based, and have never had anything but excellent experiences with counter agents, gate agents, and of course the AC. Never once had to show my EXP card, etc. OP's experience is definitely not normal, and unless there are circumstances not being discussed, a complaint is definitely in order.
Which terminal and/or area?
Also since you use SFO a lot. Is there a general supervisor we can contact at the time to fix these circumstances? I'd rather fix the situation rather than complain about it after the fact