Hello,

A question to the travelers here from a CSA: When you are flying on a non-refundable ticket and you miss your flight (i.e. to cut it close and got to the airport too late) what do you expect the airline to do for you?

At our airline, if there are more flights available on the same day, you may stand by at no additional charge. If you miss the last flight of the day, your ticket will be exchanged, with a $50 admin fee plus any fare difference, and you'll have a confirmed seat on a flight for the next day. Is this fair? Should we do it differently or do something else all together?

I appreciate and will try to implement your input,

joe