Originally Posted by ch3232

It was my birthday a few weeks ago and my boyfriend flew over from America. I am a student but wanted to try to get a decent hotel within my budget.
I saw one on Lastminute.com Secret Hotel deals - they advertised it as a 4-star- I called on two occasions and spoke with phone agents. I told them expressly that it was my birthday, I felt sure my boyfriend would propose and that I needed a room that was 4-star and suitable for the occasion. They re-assured me both agents!) that this hotel was 'perfect for my needs' and 'you will not regret it', 'it is a luxury hotel with several fine dining restaurants to choose from' 'perfect for a weekend with your significant other.' So I booked - only to find out 1) they refused to confirm whether it would be two single beds or a double! 2) it was the Holiday Inn Kensington Forum- full of flight attendants and cheap tour coaches from Europe and China. The restaurants definitely weren't 4-star and most other search engines do not rate this as a 4-star hotel. How Lastminute.com gets away with giving their own rankings, mis-selling to people when they know what they need a room for (breach of the Sale of Goods Act as to implied terms of quality and fitness for my purpose - which I made known to them) I don't KNOW! I guess they feel they can rip people off since consumers can do little to combat this. I ended up staying elsewhere in the end- and losing £500 of my student money. As if I am going to stay in two separate beds on a weekend with my partner whom I hadn't seen for months. Lastminute.com would not respond to me - as far as I am concerned this is a wholly dishonest and crappy business - great for them but I will never be a customer of their EVER AGAIN!