On a pleasure trip to SFO last week, UAL lost my companion and I's luggage on BOTH legs. On the way there, it arrived on the next plane at 2:30 in the morning. On the way back, it was delivered to my Chicago address at 4:30 the following day, ruining our plans to drive to Iowa the night before.

We checked in an hour early for each direction only to have our flight delayed 1 and 4 hours, respectively. For this reason, we're even more perplexed as to how this could have happened.

Anyway, I sent United a lenghty note telling them how dissapointed I was after receiving good service this whole year (in which I made Premier).

I was curious if

1) This or other baggage woes have happened to others

AND

2) You wrote in to United

AND

3) What they did about it.


Thanks!!!