ORD
PC
Reserved: G
Received: G (2014 Maxima with 35k miles and no Bluetooth)
Staff at the Gold booth couldn't explain to me why they couldn't give me one of the two Impala LTZs with <2k miles parked two spaces away from the Maxima. He kept repeating that those had been "assigned" to other customers, and had no explanation why one couldn't be reassigned to me, and the Maxima reassigned to one of those other customers, who hadn't yet arrived.