I get help with carry-on almost all the time-personnel asks for assistance, or just grab it - especially if they see I have a few items. The Pier has a very thick carpet, and it is extremely hard to drag something over it, but a girl I asked about foot massage (they were booked for the next five hours, so I didn`t get it either-and so no cabanas at The Wings-they said no chance) just took off, and I followed her with my few carry ons. This is NOT acceptable for First Class service no matter if you personally ever received such help.