Originally Posted by
Kat007
Don`t even know where to begin with, everything was just below a decent F.
The lounges (I visited The Wing and The Pier) had non-existent service (girls stood in bunch of 4-5 minding their own business-no welcome, no help with carry-on, never asked me if I needed anything, just took my plate and glass-those The Peninsula folks are not trained somehow, and so on...) The Pier had a room which looked like a party just crashed into it and left a huge mess -leftovers were sitting under the lights melting and spoiling. A guy stood at the entrance to that room, so I suppose it was normal appearance (disgusting - if you ask me). The Noodle Bar (which served decent noodles in April) went down the hill - a canteen with awful noodles - couldn`t even eat it. Can`t think of anything positive or put it on the same scale with SIN Private Room or LH FCT.
Flight experience was bad on HKG-YVR leg - the worst service (unfriendly flight attendant - stiff and not welcoming despite she was from Canada with Shanghai-born mother, fake and indifferent manager who cared less about passengers). Food was bad on that leg as well, limited wine selection (1/2 of the wine list). Krug? Ok, but SIN has two Doms in addition to the same Krug, and JAL has the most amazing wine selection among all airlines.
The leg from YVR to JFK was pleasant-much better food and much better caring service (based in Vancouver as well, but one was Japanese and the other was born in HKG).
Other little things such as no toothbrush or other products in the bathrooms is so out of date-nowadays it is not acceptable for F and other Asian airlines have those items even for J. One PJ per person on two leg flight? Too cheap. Asking didn`t yield another one...
And that`s just a few things...
I am sorry to hear your experience in CX F. My last time with CX888 was wonderful in two legs.
1. In Pier, did you ask the attendants in the restaurant what you wanted to eat/drink or whatever they could help...?
2. They must do a better job to clean up the mess. That's for sure.
3. I really cannot remember when there was service to help with carry-on. In 4/5-star hotels, yes, but in First class lounges? I know JAL, CX, BA, SQ, TK, LX, KL, AF. I don't think it's fair for you to even expect help with luggage.
3. How exactly the food was bad in HKG-YVR? What food was bad? Perhaps the food was not to your liking?
4. You knew where the attendants were from. Apparently you had a conversation with the FAs. In your opinion, how much more do they need to do? If you want a longer/more personal conversation with the FA, how about going to the galley and talk to them? CX888 is also an overnight flight, both legs. One really cannot expect to have an FA sitting next to their First class suite enjoying the wine while others are trying to sleep.
5. Why do you need two PJs when you are taking the same direct flight? I think they are very reasonable - Giving PJ to HKG-YVR flight, or even YVR-JFK flight. Some folks were just flying F for the second segment, and they still received a set of pajamas. I really can't consider that as cheap.
6. At the end, if you truly think some of their services are not up to your expectation, write to the customer relations. At the end of the flight, try to ask for an opinion/comments card, and write to express your concerns. Last time I wrote, I saw the ISM read it while I was going to the lavatory. Shortly after I went back to the seat, she came over and apologized for some deficiencies at the airport/in the flight, and promised they would do better. Next time I was in the HKG-US flight again, the new ISM recognized me, and immediately followed up with the concerns I gave them in previous flights. They mentioned they had records of my previous flights, so they knew how to reasonably improve their service.
Good luck to your next flight.