Don`t even know where to begin with, everything was just below a decent F.

The lounges (I visited The Wing and The Pier) had non-existent service (girls stood in bunch of 4-5 minding their own business-no welcome, no help with carry-on, never asked me if I needed anything, just took my plate and glass-those The Peninsula folks are not trained somehow, and so on...) The Pier had a room which looked like a party just crashed into it and left a huge mess -leftovers were sitting under the lights melting and spoiling. A guy stood at the entrance to that room, so I suppose it was normal appearance (disgusting - if you ask me). The Noodle Bar (which served decent noodles in April) went down the hill - a canteen with awful noodles - couldn`t even eat it. Can`t think of anything positive or put it on the same scale with SIN Private Room or LH FCT.

Flight experience was bad on HKG-YVR leg - the worst service (unfriendly flight attendant - stiff and not welcoming despite she was from Canada with Shanghai-born mother, fake and indifferent manager who cared less about passengers). Food was bad on that leg as well, limited wine selection (1/2 of the wine list). Krug? Ok, but SIN has two Doms in addition to the same Krug, and JAL has the most amazing wine selection among all airlines.
The leg from YVR to JFK was pleasant-much better food and much better caring service (based in Vancouver as well, but one was Japanese and the other was born in HKG).

Other little things such as no toothbrush or other products in the bathrooms is so out of date-nowadays it is not acceptable for F and other Asian airlines have those items even for J. One PJ per person on two leg flight? Too cheap. Asking didn`t yield another one...

And that`s just a few things...