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Old Nov 29, 2015 | 1:02 am
  #13  
extramileage
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Join Date: Aug 2013
Location: DXB
Programs: EK, CX, AA, DL, UA, MAR, HGP, Amex
Posts: 1,211
When directed to the Desk in miscon situations to rebook, I always also immediately get on the phone and call the airline while I'm in the queue.

Many times, you can get your situation rebooked or resolved before you get to the counter.
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