Originally Posted by
HHQX888
Burning points now at this hotel, SPG recognition very poor this is mostly touroperator guest.
At checkin thay make pohoto copy ID two sides of all guest, photocopy credit card two sides ?
If you have 6 years history in Starwood why you need this all data ? Any Platinium info, SNA not taken no upgrade after 5min talking with front desk executive suite was offered for 5 days stay. About green choice you must go and ask to front desk.
Bufet breakfest all hot food is cold, funny thing thay have info at hot food station 'if you want have hot food ask our cook he can heat up for you'
Hotel on descent path and airplane on 250m high.
Hotel and room (suite) very clean.
For cash guest I will no back to this hotel but points stay I can recomendet off season.
Hi
HHQX888,
We are sorry to hear your stay at Sheraton Fuerteventura did not meet your expectations. Please email us directly with stay details so we can follow-up on your concerns. With regard to copying identification, we are committed to protecting our customers’ information and take this extremely seriously. It is not our business practice to copy credit card details.
Best regards,
Alexandra Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]