Join Date: Jan 2012
Location: South Central US
Programs: UA Lifetime GS, AA EXP 1 MM, Delta Diamond, Hilton Diamond, SPG Plat, Hyatt Gold, Hertz 5Star PC
Posts: 181
The two and a half hours I spent on the tarmac waiting for the incompetent Menzies crew to figure out how to get the luggage up the stairs from the regional to the jetway.
Dolts--all of them.