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Thread: Executive Platinum / EP / EXP Desk Frustrations & Inconsistency (consolidated)
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Old Nov 25, 2015 | 11:45 pm
  #29  
JDiver
Moderator: American AAdvantage
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Join Date: May 2000
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Programs: AA LT EXP; HH LT Diamond, Maître-plongeur des Muccis
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Originally Posted by iadisgreat
I am a new EXP (relatively...), but how incompetent are the AAgents with whom you are speaking? Is it incompetence or a lesser desire to not bend the rules? I ask because I feel like I've called a ridiculous number of times since becoming one of the washed as compared to before and have never been disappointed...
Some are egregiously unaware (incompetent), others are merely disinterested. The results are the same for both. (There's one whose distinctive voice and accent characteristics who is so bad, as proven by her attempts to feed me incorrect information about relatively straightforward issues several times, I'll hang up as soon as I hear her.) This has worsened significantly during the ~15 years I've been EP.

Others are knowledgeable and expeditious.
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