Originally Posted by
AirPanda
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That is an unfortunate incident. And I'd imagine that having your seat in full recline is much worse than I got on a CX flight where it could not recline. Youngsters nowadays are quite rude and totally seem not to understand. I admit I'm a youngster, but seriously, their attitudes baffle me.
Back on track, I think that you can't really do much, other than to not patronize Swiss, as it appears that their customer "service" is ran by baboons, which is sadistic, to say the least.
The age and ethnicity here are irrelevant.
The passengers may not have understood that your seat was broken, nor why you would you refuse the offer to relocate to a properly functioning seat. It sounds like in the end the passengers behind you have just as much right to be upset with Swiss as you. If there was a broken seat, you move the passenger in the broken seat to an unbroken one.
As for Swiss's customer service, I challenge you to find an airline in the world without a post of someone on Flyertalk saying how horrible their customer service. "Horrible customer service " = "didn't do what I wanted."
For future reference, "questions" about specific airlines belong in the forum for that airline.