How Do I File A Complaint Against My Federal Credit Union?
First, Attempt to Resolve the Complaint Directly with Your Credit Union
Before you contact NCUA, please contact the credit union directly to attempt to correct the problem. You can do this over the phone, in person or in writing. If you believe the credit union's staff is unresponsive to your inquiry or complaint, address your concerns in writing to the president or chief executive officer of the credit union or the credit union’s supervisory committee.
If you are not able to resolve your complaint directly, determine who regulates your credit union using the links below.
I'm not sure if my credit union is state or federal: In this case, use the Find a Credit Union link to search by name and look up the credit union's charter number. Federal Credit Unions have charter numbers under 60000 and State-Chartered Credit Unions have charter numbers greater than 60000.To use Research a Credit Union, click
here.