why on earth would OP be entitled to a refund of his 'unused' pre-paid nights if, as it now appears, he left the hotel without checking-out ?!...
i could understand a refund of prepaid nights if one leaves early (= checks-out) due to a disturbing incident (whether or not caused by the hotel), especially when children are involved. People react differently to traumatic events and young children may easily develop a pathological obsession when these type of events take place within their comfort zone. In such a case, a certain degree of comprehension on the part of the hotel is warranted.
now, claiming he didn't stay at the property for some 24 nights out of a 25-night stay while not having checked-out of the hotel (because he needs the nights to post to his account), OP wants a sizeable compensation in starpoints.
that's a bit too much!