dunno how much i like this demand for a "substantial amount" of spg points for something the hotel did not cause.
the murder suicide, while traumatizing, is not really the fault of the hotel. i have no clue how receiving spg will make you whole.
franchising a hotel is tough work, then your guests do murder suicides, then some of the other guests demand compensation.
can op articulate what an exact amount of spg points should be?
i think refund of all remaining nights and i'd be happy to take 5 000spg in addition.