Without going into great detail it was comments on the cost cutting in BP, all first world problems admittedly, but still irritating. Eg, they no longer give you a can of coke, but pour out a half glass. The smoothies used to be a full glass, but are now a third of a glass, the quality of food is declining, even stupid things such as worcester sauce is now a portion control sachet (Japanese origin) and not a bottle of Lea and Perrins. The list goes on, and whilst not earth shattering are all indicative of a new attitude at the Airline.

The other matter I brought to their attention (and I acknowledged and pointed out that I knew it was not within their control) was the absolute chaos at LAX, where the premier lines at immigration were diverted to the back of the regular queues and the same happened at security as well) . I know Air NZ can't do anything but I wanted them to know so that they could point out to the LAX authorities what is happening. It took 1 hour 50 mts from leaving the plane to clearing security. I had 10 mts in the lounge and the wait for a shower was 30 mts, and there were no seats available. It made me nostalgic for T2 !!!!

If this was a one off I would shrug my shoulders and put it down to experience, but it is just a slow decline that I have noticed. I usually do 4 BP trips to Europe a year and then there are the TTs and S E Asia as well.

I did actually get a response this morning. Basically it said go away!!!!