FlyerTalk Forums - View Single Post - Specific GPU and RPU usage questions thread
Old Nov 24, 2015 | 5:19 pm
  #1594  
mmack
All eyes on you!
15 Years on Site
 
Join Date: Jan 2010
Location: Carmel Valley(was Hawaii)
Programs: United 1K 2.7 MM
Posts: 1,188
Originally Posted by exerda
I had an itin with 1 segment cleared, 1 segment waitlisted.

I changed my reservation with an agent on the phone (.bomb errored out every time). She claimed to have redeposited the RPU.

New itin has 1 segment cleared, 1 segment waitlisted.

But, I'm down a new RPU now (and never got back the one which will be expiring in early 2016).

How should I handle this? Wait until I travel and then ask the MP Service Center to deal with it? I'm afraid if I call in now, they'll screw up the existing itin (either losing the cleared segment, a redeye, or losing my place on the waitlist for the other segment).
I had a similar issue about 2 weeks ago. It took three separate calls to 1K Desk, transfers to MP and FIVE hours on hold total before I got it resolved. The 1K Desk is the place to fix this; they should be able to move the RPUs around. You don't want to go near the MP people.
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