Originally Posted by
exerda
I had an itin with 1 segment cleared, 1 segment waitlisted.
I changed my reservation with an agent on the phone (.bomb errored out every time). She claimed to have redeposited the RPU.
New itin has 1 segment cleared, 1 segment waitlisted.
But, I'm down a new RPU now (and never got back the one which will be expiring in early 2016).
How should I handle this? Wait until I travel and then ask the MP Service Center to deal with it? I'm afraid if I call in now, they'll screw up the existing itin (either losing the cleared segment, a redeye, or losing my place on the waitlist for the other segment).
I had a similar issue about 2 weeks ago. It took three separate calls to 1K Desk, transfers to MP and FIVE hours on hold total before I got it resolved. The 1K Desk is the place to fix this; they should be able to move the RPUs around. You don't want to go near the MP people.