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Thread: Dreadful purser aboard AA 'Flagship First'
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Old Nov 24, 2015 | 6:01 am
  #30  
GeneralVeers
 
Join Date: Sep 2013
Programs: AA Exec Plat, UA 1K, SPG Plat, Marriott Gold, Hyatt Plat
Posts: 201
Originally Posted by SFO777
Nope, not any more. You don't like it, fly someone else. The only comp worthy complaints these days are mechanical issues like malfunctioning IFE or lights or delays. Crap service and food won't get you any miles.
I disagree. They do provide compensation miles for service complaints.

Last month was on an Express flight (CRJ-7) and was #1 on the upgrade list. There was 1 open seat in first as boarding was being completed. Had the FA bring the GA on board and I requested the seat. GA refused to allow me to sit there, and plane went out with one seat empty.

I sent a complaint letter to AA just advising them of the incorrectly followed upgrade procedure, and they gave me 3000 miles.
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