Now that this thread has made TalkMail, expect more replies in a hurry.

Personally I would have expected (and almost certainly gotten) (1) a relocation to a comparable hotel and no refund, or a refund with no questions asked, and (2) an apology. I don't see what SPG points has anything to do with this. (Though I did once get 20,000 Hyatt points when I complained about the excessive number of aggressive/skanky hookers in the lobby bar at 47 Lex.)

I don't know why OP says he has wasted 15 days. That's not correct.