I can share a "bad" story from this past weekend. I had a confirmed reservation there and they were overcapacity. Their solution? Act like they couldn't find the reservation. After fifteen minutes of arguing, we were finally given an inner room, a far cry from the oceanfront suite reserved. My husband and I took one look and went to the nearby Shore Club, which had nicer rooms (although still quite stark). I have also stayed at the Loews and enjoyed it. The Delano's staff has a ton of attitude, at least the front desk people.