Originally Posted by
ijgordon
What kind of reply would you like for such routine matter?
You can argue over whether AA actually does forward information on to Flight Services for review, or if they do, whether that actually does anything, but I don't see how it's in anybody's interest for AA to expend the resources to provide a more personalized response on something like this.
The twitter DM is a much better way to resolve the issue or at least, present the issue. You feel like you've been listed to which is pretty pathetic standard. Speaking of pathetic, I feel for the OP: I too would be bothered that you're made to feel like you're inconveniencing an FA simply by asking them to their job. Going for great, for sure.