Originally Posted by
JC5280
Delay reasons used to be more straight forward. They seem to be more vague and utilize terms that catch-all for most situations.
A while ago one of the UA employees posted that there are actually a lot (perhaps 100s) of delay reason codes that are each mapped to a handful of customer facing reasons. I could see such mapping being done by the marketing department with less interest on providing accurate information and more interest on providing understandable information that will generate the fewest questions.