As a follow up: Well my friend told me that the pilot explained their 5 ½ hour delay was due to a “crew issue” from a previous flight….. can you be any more vague??
Anyway everyone on the plane was given a web address to click on later with a makeup offer for the big inconvenience….last night when she clicked onto it was offered either 5,000 UA miles or $100 credit toward future travel. She took the $100.