My experience, so far, was thatnthe ticket office was not able to issue the ticket, although reservation was successful in both cases. The first time it was a booking on AC and the ticket office was TK's Toronto downtown office, the second time it was a LX booking and the ticket office was the one in Zurich. In both cases, the staff was trying hard, even calling a staff hotline in IST - but no success. In both cases staff blamed the non-compatible IT system (which might be true in respect of LX, which indeed has a highly non-compatible system ...)

So what was your experience at the ticket office?