Originally Posted by
Flexible preferences
Yes, and when some staff don't manage the process properly it just makes it harder for the times when other staff do as passengers will have different expectations of what is allowed.
I'm actually quite fascinated at just how hard this simple policy has been for BA to adopt universally. It seems there isn't a strong enough message getting through to ground agents from the top. Some seem to be ignoring it completely. And that's OK? Don't BA know? Care?
I agree and I would go further: I think the policy has effectively ceased operation for domestic and short haul ex-LHR, and even when announced it is not enforced. For LH there does seem to be reasonably strict enforcement of CW/F boarding first (together, not separate), although I don't know what happens to GCHs who present themselves at that stage but are in WT+ or WT, but I have seen some SCHs being kicked out of the queue.
Of course everything is just related to my personal experience, and I can see from above that YMMV. I think we can all agree, however, that this has not been the universally mandated and enforced roll-out (a la AA) that we might have presumed.