Originally Posted by
NWIFlyer
Experience
.
I'm not exactly an uber-frequent flyer compared to many on FT, but I have received ORC through knowing how the system works. Maybe
Kiwi Flyer and I have been lucky and you have suffered the opposite fortune, but our past successes seem to show that it's at least possible to claim an entitlement, which is why we're both encouraging the OP to try.
+1
I had an issue with the ET segments on my SFO-JRO trip last year. Quite a bit of back & forth between UA & ET, with ET even sending me screenshots of what they sent UA. Eventually someone at UA realized that it was dumb to continue the merry-go-round; I flew the miles, I got the credit.
The problems likely were entirely at the ET end, as our tickets were apparently non-existent when we arrived at JRO for the return to the US, and they acted like it was no big deal and recreated the itin. Somehow ET had cancelled a segment we flew on the itin,
after it was flown. It was bizarre. We had luggage tags and everything to prove we were on the flight, but again, it wasn't a big deal to them at JRO, they just redid things. But, in a way that erased a segment from UA's view.
It takes a bit of time, but with an appropriate attitude (be nice and assume people are actually trying to help you, because generally they are), I've found things work out.