Here is summary my experience with One Two Free promotion:
- I'm a US resident that rents every week in Canada.
- I enrolled in One Two Free promotion.
- After not getting points rewarded for this promotion, I called customer service and was told I need to enroll in Rent Rent promotion for Canada and the rep tried to make my enrollment retroactive but couldn't. I was told it would be done.
- After one week, I call back to see why I still haven't received the points.
- I was told I don't qualify for One Two Free promotion because I'm a US citizen renting in Canada. In addition, I was told I don't qualify for Rent Rent promotion because I'm not a Canada citizen.
- The customer rep was indifferent and unwilling to work with my situation.
- I submitted feedback via website and was offered 2 days free as compensation.

Right now, I think I can earned more than 2 days free if I am able to participate in this promo since I rent every week for 4 days. I asked if the offer can be increased. Am I being greedy? Are all National Car promos similar and don't work with cross border rentals?