Arghhh..

I just went to try to redeem some points for an e gift card. The system is asking me to authenticate with my password and date of birth. I put it all in, and it rejects it, probably due to the DOB not being in their system. Well, I opened this account in 1999 and it's not likely they were asking for a DOB at that time. I can't find anywhere in the account profile/settings where I can enter it.

I tested with my husband's account, which is from 2002, and it accepted his DOB and I was able to redeem. I also looked for where his DOB might be entered and can't find it either.

After it didn't authenticate me it sent me to a form to fill out to go to their customer service - and who knows how long that's going to take.

I still can't believe they're trying to authenticate against information that can't be entered anywhere, nor was universally requested at account open.

Anyone else run into this?