Originally Posted by
DrewGzy
I have a ~$500 certificate from United.
I can call in and get them to put it towards a future flight but every time I ask them to email me the pin code so that I can access the certificate myself and use it online I never get the email.
The phone representatives have checked my email numerous times and I am certain there is nothing going into my spam email - I just don't get the email. It's not an odd email address or anything like that; good old Gmail.
Anyone else had this problem? I am not sure what to do.
Unrelated to eCert issues, since July 2015, United operations has stopped emailing me and my wife all together (i.e. no flight status, no boarding passes, etc.) . I have contacted 1KVoice and Customer Relations (United.com/appreciation) 5 times to report this issue but in each instance the only email response was a canned email thanking me for my inquiry.
Anyone know the number or email to the 'we give a damn' department at United >