FlyerTalk Forums - View Single Post - Why should airlines give you nothing if you cancel a res?
Old Nov 20, 2015 | 9:53 pm
  #11  
Kevin AA
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Southwest is the only carrier smart enough to know that allowing you to change your plans with no change fees means people will call and cancel before the plane leaves, because your non-refundable ticket becomes worthless if you don't.
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