Originally Posted by
Passmethesickbag
Judging by the turnaround time and the nature of the response, I am not sure the hapless person at the receiving end (if it really is a person and not a robot) bothered to read what I wrote this time either.
This has been my impression lately too. I send in a complaint about dirty aircraft interior, so bad that even the called back cleaner couldn't clean it and they had to get a new seat bottom, was answered with "We are improving our fleet". Even the Twitter response to the picture was useless.
I also file a baggage complaint a week ago, including 2 more contacts to CR, with CR just forwarding it to baggage and not a single peep from them so far.