Originally Posted by
Passmethesickbag
Thank you, JDiver, you always speak with wisdom. Although the above was a slightly flippant paraphrase, and I did restate what actually happened, and that it was incompatible with the descriptor "uncontrollable".
Judging by the turnaround time and the nature of the response, I am not sure the hapless person at the receiving end (if it really is a person and not a robot) bothered to read what I wrote this time either.
This, and a certain other development the past week, has given me plenty of food for thought about my future with this airline. I think I'll save my stamp for a DOT complaint.
PS: By the way, here's another thing that's changed: You never see the text of your own message to AA again. With the old American, it was appended to the response in an e-mail thread. Now you have no idea what you did or didn't write to them, unless you've copied and saved it.
I misinterpreted your communication with AA based on the wording of your post, I think. And I'm pretty sure these folks reading email after email are cursory, disinterested and blasé in their duties - much as TSA personnel involved in lengthy, boring periods of looking at carry-on X-rays.
I would write this up and send it as a snail mail to Sean Bentel's office.
BTW, I just wrote CS an hour or two ago and was presented with a copy of what I wrote (no paragraph or other than single spacing throughout, making it much more difficult to read) I could print to paper or file.