FlyerTalk Forums - View Single Post - FFP's & Loyality Programs a license to cheat customers !
Old Nov 20, 2015 | 11:02 am
  #24  
bertheike
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Originally Posted by udontknowme
To be fair, all of the airlines and their FFP's, in the fine print, have reserved the right to cheat you. They specifically say they can do whatever they want, whenever.
That's true, and I never said it's a single Airline FFP problem.
Them all like to do that, specially when them sold to many miles and/or customers bank to many in their accounts. As already said, them have to build up huge amounts of accruals for all the miles out and the more them devaluate them, the less the accruals have to be.

By the way, LH got a problem with some customers after them devaluate their M&M program. One of these guys (a professor ) took them to court. He held a huge amount of miles, which he could not burn in the given time. I hear after aprox 2 years LH made an agreement ( deal ) with him.
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