Originally Posted by
MikeFromTokyo
Right, but prompt retrieval of the bag was sufficient. Unless I am missing something and this incident posed a major inconvenience to the guest, I do not think service recovery would be warranted.
I think it was a bit of a service let down? Many other luxury hotels in Japan actually wait for me to give them the OK that all the bags are accounted for before the taxi goes off. This happened last week at MO Tokyo.
I would be pissed if they let one of my bags drive off.