Originally Posted by
m3red
They forgot to get my bag out of a taxi (huge dakine split roller) and the woman had to run after the taxi down the street!!!
On check out (flight was midnight from kix) we asked to leave our luggage (no issue) and shower before we left. They made it seem like showering was a massive inconvenience...I spent 4 nights there at £500 a night and they made it seem like we were being awkward.
No service recovery for the bag incident either not even a drink at the bar.
Beautiful hotel very poor service.
I think the spa/fitness access issue is cultural. It should never be assumed that any hotel in Japan will provide this. Most Japanese guests would never ask for access after check out time, unless they intended to pay to have access to the room until departure.
I don't see why there would have been any "service recovery" re the bag being forgotten in the taxi. As long as they retrieved the bag and brought it to your room reasonably promptly, what recovery would you expect?