Originally Posted by
Phasers
I finally got a reply to the letter I sent customer relations. About as well as can be expected, considering.
Letter Below
Dear Phasers:
I'm sorry for your disappointment in our AAdvantage program policy changes. I've sent your comments to our AAdvantage management team for internal review.
Phasers, while I cannot guarantee a change in our current policy, your comments matter to us and are always appreciated when considering possible changes.
Sincerely,
<redacted>
Customer Relations
American Airlines
Unless they see a massive exodus of AAdvantage customers, I get a feeling they won't change a thing.
I, for one, will be spending the rest of my remaining miles before the system changes and will switch to VX for my main destinations... for all other destinations, I'll just use Kayak.