Originally Posted by
scented
With Aman being so GM-centric, even from earliest days on, of course the guest experience will suffer. Operations are service-oriented, intuitive, few SOPs and revolve around the GM. Change that person, change the resort. Some seasoned Aman's are different, such as Puri, because they have many veterans who know how to do things and have that ethos. But as we have heard, with Fred leaving, so are many of his fellow team members.
So sorry for you. I'm afraid Amanyara is just a resort, not an Aman. I have yet to meet someone who said otherwise. I stayed back in 2012 and once is really enough. So many more interesting Amans, better value to be had, too. Do try Jena though!
+1
Puri : new GM is Mr. Paul L . The team members I know are there for now .
Nemu : Hisayo
At least there are a few from Pulo at Yara . But I gather , it is pretty bad for an Aman , think somewhat regional " cultural " dilemma . And it ' ll likely take only one of the true Aman GMs to rectify the situation .