Travelled recently on CX from SFO to HKG in Premium Economy (CX 893/892.) Perhaps I was naive, but I was expecting service levels to be significantly higher (even in Y) than the US carriers who have diluted their product so much that I avoid them even though I have a many miles with them. In some ways (especially the check-in protocols etc.) were more efficient than on US carriers. It was the "soft" in flight product that seemed to miss the mark and was not much better than on UA or other US carriers. The cabin attendants seemed to be on a rote script and there was little or no personalization to the service. They seemed to go through the drill of meal service and then hunker down in the galley. They didn't even make water passes through the cabin (at least UA does that.) The attendants seemed young and not particularly well trained (they didn't even know the food choices on their menu.) The food was good from SFO; but lousy out of HKG. Baggage handling on the return in SFO took longer than any international flight I had taken in the last ten years. Maybe the F/J product is much better than US carriers, but certainly not in Y or PE. Maybe I caught them on a bad day(s). Just curious if my experience is out of the norm.