Originally Posted by
gcashin
Yes, they were completely useless. Tried to use the card in Peru recently at the JW Marriott, after phoning them in advance to advise of travel plans to Peru.
Hah! Similar issue, but in the US. I called in for my next trip and asked if they could also note my next few upcoming trips, and was told they couldn't. Apparently their system can only note a single trip.
That surprised me, especially for a card matched to both a hotel, and that pushes their "No FX Fee" policy. You can't even note your travel plans using the online interface.
I'd love for some improvements to their system!