With Aman being so GM-centric, even from earliest days on, of course the guest experience will suffer. Operations are service-oriented, intuitive, few SOPs and revolve around the GM. Change that person, change the resort. Some seasoned Aman's are different, such as Puri, because they have many veterans who know how to do things and have that ethos. But as we have heard, with Fred leaving, so are many of his fellow team members.
Originally Posted by
FlyingDoctorwu
My recent stay at amanyara was disappointing primarily due to the management. Beautiful property but some issues and when brought to the attention of the management the service resolution wasn't the greatest. Maybe this is just amanyara but it was enough to make me reconsider my spring stay at amanjena. That all being its a great property and we had a great time but I don't think it meets the Aman standard. When I have some time I'll write things up more so that y'all will have the info.
Fdw
Oh and the food wasn't as bad as had been portrayed.
So sorry for you. I'm afraid Amanyara is just a resort, not an Aman. I have yet to meet someone who said otherwise. I stayed back in 2012 and once is really enough. So many more interesting Amans, better value to be had, too. Do try Jena though!