Originally Posted by
pandaperth
Phileas - just be aware that posting individual's anmes, phone numbers and the like is against FlyerTalk rules:
Thank you. I wasn't actually sure it was ok, but TBH, I was in touch with several agents at the JNB office and all seemed quite familiar with booking RTW itineraries. cphurley, I will PM you the information.
I proceeded in the following way to put the itinerary together:
- I started with the online tool in order to build a sequence as close as possible to what I wanted to fly given the limitations of the online booking tool. For instance, I selected SYD-AKL-SYD segments on LAN, even though my destination was CHC, as the trans-Tasman QF flights do now show up. The number to call appeared on BA website with the itinerary details.
- This provided me with a record locator; then, I called the BA US number to make the changes I was not able to make online. This was pretty straightforward even though the agents were not familiar with RTW bookings. They just typed in what I told them to and validated the itinerary. I asked them to send it for pricing.
- Last, I called in JNB to make minor changes and get it repriced. Once I was happy with the itinerary, I emailed the agent who took charge of my booking to agree on a time for him to call me, which he did to get my CC information.
Depending on your time zone, you can probably skip the second step and call directly in SA.