Originally Posted by
Phileas
This being said, I completed my DONE4 booking this morning with BA in JNB and I must say that they have been very helpful. The only issue I had was the delay to get an updated price whenever I changed part of the itinerary (typically 2 days) during the preparation phase. But at some point, a SA BA agent took charge of my booking and he called me at different places where I was travelling every time he got new information and was also in touch by email, so that I did not have to start all over again with a new agent every time.
What country for billing address on CC you paid with? Can you provide any BA phone numbers and/or specific agents you found helpful?
My experience with AA and Mindpearl went the same as yours. I first tried "Reservations: +27 011-844-6067" as listed on AA's website and was quoted the rule that payment billing address MUST match country of origin or re-pricing was required. I then tried Mindpearl as listed on their website (+27 21 440 6735)... I was transferred twice in order to get to the right person. Although I don't KNOW for sure, I'm guessing it was actually routed back to the exact same office as the first number. I got a person who referred to himself as "the RTW guy" and he mentioned the frustration with the change in the rule/intepretation. He re-priced my ticket from $11,056 DONE4 for 2 people to $11,824 DONE4 for EACH person. Obviously I canceled.
I'm going to try to re-start with BA. Hopefully a smooth-ish experience like Phileas has mentioned. I'll report back.