Originally Posted by Phileas

This being said, I completed my DONE4 booking this morning with BA in JNB and I must say that they have been very helpful. The only issue I had was the delay to get an updated price whenever I changed part of the itinerary (typically 2 days) during the preparation phase. But at some point, a SA BA agent took charge of my booking and he called me at different places where I was travelling every time he got new information and was also in touch by email, so that I did not have to start all over again with a new agent every time.