Originally Posted by
seawolf
Hi Lurkers, is there a guideline for when Your24 can be denied? I have a reservation two days from now for a one night at Sheraton HKG (NOV17/NOV18) and requested Your24 for 8PM/8PM. Requested denied due to projected occupancy.
Yet when I go to SPG.com, not only is point redemption available for the evening of NOV 18, it is also quoting at least 15 (fifteen) rooms available for sale for the standard room type. The hotel can't offer one of the 15 rooms for four extra hours (eg Platinum 4PM to my Your24 request of 8PM).
Request it a second time, but change your arrive/depart by an hour or two