Originally Posted by
seawolf
Hi Lurkers, is there a guideline for when Your24 can be denied? I have a reservation two days from now for a one night at Sheraton HKG (NOV17/NOV18) and requested Your24 for 8PM/8PM. Requested denied due to projected occupancy.
Yet when I go to SPG.com, not only is point redemption available for the evening of NOV 18, it is also quoting at least 15 (fifteen) rooms available for sale for the standard room type. The hotel can't offer one of the 15 rooms for four extra hours (eg Platinum 4PM to my Your24 request of 8PM).
Mine is Nov 19 and got instant approved...
Last time I was declined by W Hong Kong but when I checked in at 8am they still offered me an upgraded room. All my bad impressions from W Atlanta were gone when W HK did that.