<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by SpuddBrother:
Are you willing to pay for this service? Most people aren't. They'd rather put up with a lot of crap and pay less money. Rez agents make about $15 - $25k a year -- an entry level job. The job would have to pay twice that amount to attact people who can provide the consistant quality you desire. Frankly, anyone who knows this buisness inside & out and makes less than $40k a year ought to find a different job.
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I couldn't have put it better. Actually, I
would be willing to pay extra to an airline (and many other organizations) to have my calls answered by someone that really knows what they're doing.
Unfortunately, I realize that the reality is that so many people are chasing the cheapest solution to a problem, and service providers are responding to this market reality.